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Refunds & Cancellations Policy

Last updated: Summer 2026

The short version. We can't take candy back once it's left the warehouse — food safety doesn't allow it. But if your order shows up damaged, wrong, or melted on arrival, we'll make it right. No return shipping, no restocking fees, no claim hoops. And if you need to cancel before your order ships, that's a quick message away.

Canceling or changing an order

We can cancel or modify any order that hasn't been packed yet. That window is short — most orders are pulled within hours of being placed, and during peak seasons, such as Halloween, BFCM, and Easter, it can be shorter still.

To cancel or change an order

  • Send us a message through the Contact Us page.
  • Lead with your order number and the word cancel or change at the top of your message.
  • Do it as quickly as possible — once a shipping label is generated, the order is on its way and can't be recalled.
Order status What we can do
Order placed, not yet packed Cancel or change anything — full refund if canceling.
Order packed, label not yet generated Sometimes still catchable — message us immediately.
Shipping label generated Order is on the move — we can't cancel, but contact us if there's an issue on arrival.
Heat-sensitive orders held for the next ship day. If your order contains chocolate, gummies, or other heat-sensitive items and is waiting in queue for the next Mon–Thu or Mon–Wed ship day, there's a wider cancellation window. Same instructions — message us through Contact Us as soon as possible, and we can usually catch it before it leaves.

Address changes

Same rule: easy before the label is generated, impossible after. UPS and FedEx don't reroute packages once they're in transit without significant cost and delay, so the faster you reach us, the better.

If something's wrong on arrival

If your order shows up damaged, incorrect, missing items, or melted past saving, contact us within 7 days of delivery. We don't make you ship anything back. We don't charge restocking fees. We don't put you through a claim process.

What to include in your message

  • Your order number.
  • A short description of what's wrong.
  • Photos of the issue — for damage, melt, or wrong-item issues, photos help us file the carrier claim faster and get your resolution moving the same day.

What happens next

We'll review and offer one of the following, depending on the situation:

  • A replacement shipment for the affected items.
  • A refund to your original payment method.
  • A store credit for the affected amount.

Most cases are resolved within 2 business days of your message.

Why we don't accept returns

Once a food product leaves our warehouse, food-safety regulations don't allow us to put it back into inventory. We can't verify how it was stored, handled, or transported between us and your door — and that's not a risk we'll pass on to the next customer. So instead of a return-shipping song-and-dance, we handle problems directly: replacement, refund, or credit.

Refund timing

Refunds are issued to your original payment method. Once we process the refund on our end, it typically takes 3–5 business days to appear on your statement, depending on your bank or card issuer. International cards and some prepaid cards may take longer.

How to reach us

Send a message through the Contact Us page. For time-sensitive issues — cancellations, address changes, melt complaints during summer — reach out as soon as you possibly can. The earlier we hear from you, the more options we have to fix it.

Long live the candy.
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